Manmathnath Mahanta · Business Analyst

01 / How I think

I make sure teams build the right thing.

I'm a Business Analyst / Product Owner with 3+ years across FinTech, Healthcare AI, Industrial Operations, SaaS and Public Safety. Right now I'm the sole BA across multiple concurrent product builds at Tech Exactly, working directly with clients across the UAE, KSA and Ireland — owning each from discovery and BRD/FSD/SRS through to UAT sign-off as Product Owner.

The results matter more than the documents:

Requirements with no loose ends — discovery, interviews and workshops turned into BRD/FSD/SRS, UML and user stories with airtight acceptance criteria.
End-to-end delivery ownership — Product Owner across multiple live products: backlog, sprint ceremonies, UAT and client sign-off, all the way to a clean release.
International client engagement — translating ambiguous briefs from clients in the UAE, KSA and Ireland into delivery-ready scope for cross-functional teams.
AI-accelerated delivery — using AI-assisted tools to speed up documentation, validation and requirement analysis without cutting corners.
Proof in data — Power BI, SQL and Excel to validate decisions and show impact, not just opinions.

Open to Business Analyst / Product Owner roles where I can own outcomes end to end — ideally with a team shipping products at scale.

Problem

Start from the business reality — the friction, the cost, the thing that isn't working — before touching a solution.

Discovery

Interviews, workshops and stakeholder conversations to surface what people actually need, not just what they ask for.

Analysis

Structure the ambiguity — process maps, data, edge cases — until the shape of the problem is unmistakable.

Requirements

BRD / FSD / SRS, UML and user stories with acceptance criteria tight enough to leave no room for interpretation.

System

Align engineering, QA and stakeholders around one definition of done, and steward every sprint toward it.

Product

Through UAT to a clean release — then validate the outcome with data and prove the impact.

02 / Evidence

Outcomes, not opinions.

Measurable results from real product delivery — every number here is backed by shipped work.

Years bridging business and engineering as a BA / Product Owner.

Experience

₹4,000Cr+

Processed on the BBPS fintech platform within 5 months of go-live.

Transaction value

26.54%

Customer churn reduction via segmentation and proactive engagement.

Churn reduced

~30%

Operational-efficiency gain from tighter requirements and fewer defects.

Efficiency gain

6L+

Transactions handled on the fintech platform in its first 5 months.

Transactions

20+

Product builds and analytics projects delivered across four industries.

Projects shipped

03 / Selected work

The project universe.

Thirteen builds across fintech, healthcare, public safety, industrial SaaS and business intelligence. Open any node to explore the case study.

Client Work5

bbps-fintech-platformFlagship

BBPS-integrated bill-payment & fintech platform — 10+ payment categories and a first-of-its-kind real-time rent payment via Credit Card over IMPS.

Fintech SaaS ₹4,000Cr+ in 5 moOpen

dailok-mental-health-aiClient

AI-powered mental-health support app (iOS & Android) — 24/7 AI assistance in Arabic & English within a clinician-approved safety boundary.

Healthcare SaaS Arabic + English AIOpen

galway-safe-appClient

Passive, privacy-first safety app commissioned by the Western Region Drug & Alcohol Task Force, Galway — geofenced monitoring with automated SMS alerts and zero required user action.

Public Safety Privacy-firstOpen

wasteops-platformClient

Multi-tenant waste-management SaaS digitising every bin service across industrial sites — GPS validation, QR scanning and photo-evidenced records replacing paper-based processes.

Industrial SaaS Audit-grade trailOpen

e2p-event-comms-appClient

Event-communication app (iOS & Android) replacing WhatsApp/email for E2P Group across racing, training and corporate driving events, with a full event-lifecycle admin panel.

Event SaaS Role-based accessOpen

Data & BI5

india-ev-market-analysisPublic

Power BI study of India's EV market (2022–24): growth, brand share, state-level adoption and a go-to-market roadmap.

Power BI Live dashboardOpen

customer-retention-dashboardPublic

Segmentation and engagement model that cut customer churn by 26.54%, with call-centre KPI analysis.

Power BI 26.54% churnOpen

google-trends-dashboardPublic

Consumer-interest and opportunity dashboard mined from Google Trends across 60+ countries.

Power BI 60+ countriesOpen

atliq-hardware-insightsPublic

Sales & manufacturing insights: operational efficiency, market penetration and discount-pattern analysis.

Power BI Sales + OpsOpen

rail-accident-analysisPublic

Pinpointed high-risk routes and root causes to steer rail-safety policy and emergency preparedness.

Power BI Safety analyticsOpen

BA Artifacts3

ecommerce-platform-brdPublic

Full BRD for a retail platform: 35 requirements across 7 modules, stakeholder register, RACI and a risk register.

Markdown 35 requirementsOpen

banking-loan-originationPublic

End-to-end loan lifecycle: 34 user stories across 10 modules with acceptance criteria and edge cases.

Markdown 34 user storiesOpen

employee-onboarding-bprPublic

AS-IS → TO-BE redesign of employee onboarding: 65% faster and 80% less manual effort.

Markdown 65% fasterOpen

04 / Capability

The system behind the work.

Business analysis at the centre — everything else radiates from it and feeds back into shipped product.

Business Analysis92%

Requirements & Documentation (BRD / FSD / SRS)90%

Agile / Scrum & Backlog Ownership88%

UAT & Quality Assurance87%

Process Mapping & UML86%

Data Analysis (Power BI / SQL)84%

Tools & platforms

ExcelAnalytics

Power BIBI

SQLDatabase

JIRAPM

ConfluenceDocs

FigmaWireframing

MS Office SuiteDocs

ClickUpPM

PostmanAPI

LucidChartDiagrams

NotionDocs

ClaudeAI

LovablePrototyping

05 / Trajectory

Where I've built.

Business Analyst Current

Tech Exactly

Mar 2026 — Present

Own end-to-end delivery across multiple concurrent product projects, from requirement elicitation through client UAT sign-off.
Translate ambiguous client briefs into structured BRDs, FSDs, SRS documents, UML diagrams, wireframes, and product roadmaps, maintaining zero misalignment between client expectations and development output across all active projects.
Act as Product Owner: manage and prioritise product backlogs, facilitate sprint ceremonies, write and prioritise user stories, and keep every sprint aligned to agreed client goals across Agile/Scrum environments.
Engage directly with international clients and end users for discovery and feedback, translating inputs into development-ready requirements and closing interpretation gaps at both ends of the delivery chain.

Business Analyst

Sai Paramount IT Solutions

Jul 2024 — Mar 2026

Led BA delivery on a BBPS-integrated bill payment platform, defining end-to-end transaction flows for 10+ payment categories and ensuring full RBI and BBPS regulatory compliance throughout the build.
Defined requirements for a first-of-its-kind real-time rent payment feature via credit card using IMPS, removing delays inherent to traditional payment methods and expanding the platform’s addressable user base.
Drove process improvements in requirement documentation and delivery coordination, shortening UAT cycles and reducing rework and production defects, delivering approximately 30% improvement in operational efficiency.

Business Analyst

GEEMSCO Consultancy Services Pvt. Ltd.

Mar 2023 — Jul 2024

Supported requirement gathering, functional documentation, and stakeholder coordination across multiple IT initiatives assisting development teams in translating business needs into structured deliverables.
Performed data analysis using SQL and Excel to support KPI reporting and business decision-making; assisted with UAT planning, defect tracking, and release coordination.

06 / Credentials

Grounded in continuous learning.

Formal education paired with hands-on certifications across business analysis, data and Agile delivery.

Lovely Professional University · Online Ongoing

MBA — Business Analysis

March 2026 — Present

MBABusiness Analysis

North Odisha University, Barbil 2022

B.Sc.

Undergraduate degree.

Bachelor's

Microsoft Certified

Business Analysis

Core BA fundamentals and practice.

Business Analysis

Google Certified

Data Analytics Professional Certificate

End-to-end data analytics workflow and tooling.

Data Analytics

CodeBasics Certified

Power BI Data Analytics 2.0

Dashboarding, DAX and data modelling in Power BI.

Power BI

CodeBasics Certified

SQL Beginner to Advanced

Joins, CTEs and window functions.

SQL

LinkedIn Learning Certified

Agile Requirements

Requirements practice within Agile delivery teams.

Agile

CodeBasics Certified

Excel Beginner to Advanced

Advanced formulas, modelling and reporting in Excel.

Excel

BBPS Fintech Platform

₹4,000Cr+in 5 months

Fintech SaaS

BBPS-Integrated Bill Payment & Fintech Platform

Gathered and documented requirements for a BBPS-integrated bill payment platform covering electricity, mobile, DTH, FASTag, LPG, insurance and loan repayments — plus a first-of-its-kind real-time rent payment via credit card over IMPS.

BBPSIMPSRBI complianceRewards engine

Context

EmployerSai Paramount IT

DomainFintech SaaS

RoleBusiness Analyst

Scale6 lakh+ txns

Deliverables

BRD / FSDUser StoriesTxn FlowsUML

Project breakdown
+Business Problem: bill payments across 10+ categories were fragmented across channels, requiring a unified, RBI/BBPS-compliant platform.
+Solution: gathered and documented requirements for a BBPS-integrated bill payment platform covering electricity, mobile, DTH, FASTag, LPG, insurance and loan repayments.
+My Role: led business analysis end-to-end — requirement elicitation, functional specification, and cross-team compliance coordination.
+Discovery: coordinated with development, QA and compliance teams to define RBI- and BBPS-compliant transaction flows, data encryption, and secure payment gateway requirements.
+Business Value: enabled processing of 6 lakh+ transactions worth ₹4,000 crore within 5 months of go-live.
+Scale: 10+ payment categories nationwide; ₹4,000 crore processed in 5 months.
+Technology Exposure: IMPS-based real-time payments, credit-card rent payment feature, cashback/referral rewards engine, secure payment gateway integration, RBI/BBPS-compliant encryption standards.

Dailok — Mental Health AI

24/7AI support

Healthcare SaaS

AI-Powered Mental Health Support App

Elicited and documented requirements for a clinician-controlled AI support app (iOS & Android) delivering 24/7 assistance in Arabic and English, entirely within a doctor-approved knowledge base for clinical safety.

Arabic + EnglishCrisis safetyRevenueCat

Context

EmployerTech Exactly

DomainHealthcare SaaS

RegionUAE

RoleBA / Product Owner

Deliverables

BRD / FSD / SRSUser StoriesUML

Project breakdown
+Business Problem: users needed accessible, always-available mental health support that remained clinically safe and bounded by doctor-approved guidance.
+Solution: elicited and documented requirements for a clinician-controlled AI support app (iOS & Android) delivering 24/7 assistance in Arabic and English within a doctor-approved knowledge base.
+My Role: defined crisis-detection and safety-protocol requirements, and specified the subscription and monetisation model.
+Discovery: worked with clinical stakeholders to define a permanently visible Kill Switch and automated crisis-keyword detection in Arabic and English, triggering instant emergency redirection.
+Business Value: balanced clinical safety with monetisation via a four-tier subscription model spanning AI voice calls, mood tracking, journaling, assessments and direct doctor VoIP calling.
+Scale: iOS & Android, bilingual (Arabic/English), four subscription tiers (Guest, Free, Basic, Premium).
+Technology Exposure: RevenueCat billing (Apple & Google), AI scoped strictly to an approved knowledge base as a safety enabler (not open-ended), WhatsApp AI bot integration, admin panel, VoIP calling.

Galway Safe App

0user action required

Public Safety

Galway Safe App — Passive Mobile Safety App

Defined requirements for a passive, privacy-first safety app silently monitoring geofenced danger zones between midnight and early morning, commissioned by the Western Region Drug and Alcohol Task Force, Galway.

GeofencingPrivacy-firstOn-device only

Context

EmployerTech Exactly

ClientWRDATF, Galway

DomainPublic Safety

RegionIreland

Deliverables

BRD / FSDUser StoriesProcess Maps

Project breakdown
+Business Problem: vulnerable individuals near water-adjacent danger zones at night lacked passive safety monitoring; commissioned by the Western Region Drug and Alcohol Task Force, Galway.
+Solution: defined requirements for a passive, privacy-first safety app silently monitoring geofenced danger zones between midnight and early morning.
+My Role: defined the alert-response flow, privacy architecture, and geofencing requirements.
+Discovery: balanced continuous safety monitoring against strict data-privacy obligations for a clinically vulnerable population.
+Business Value: delivered a zero-required-user-action safety net with automated SMS alerts, live location links, and pre-dialled rescue services.
+Scale: regional deployment across Galway, Ireland; three-state alert flow (Fine / Need to Talk / Emergency).
+Technology Exposure: geofencing, passive location monitoring, on-device architecture (no backend, no login, no external database), automated SMS alerting.

WasteOps

300–500assets tracked

Industrial SaaS

Digital Waste-Management Platform

Defined requirements for a multi-tenant SaaS platform digitising bin services with GPS validation, QR scanning, and photo-evidenced field operations — replacing paper-based processes across large industrial sites.

Multi-tenantGPS + QRAudit trail

Context

EmployerTech Exactly

DomainIndustrial SaaS

RegionKSA

RoleBA / Product Owner

Deliverables

BRD / FSD / SRSUser StoriesProcess Maps

Project breakdown
+Business Problem: industrial and infrastructure sites relied on paper-based bin service processes with no audit trail or legal defensibility.
+Solution: defined requirements for a multi-tenant SaaS platform digitising bin services with GPS validation, QR scanning, and photo-evidenced field operations.
+My Role: defined requirements, specified the immutable record architecture, and mapped the full operational lifecycle into structured user stories.
+Discovery: mapped tenant onboarding, schedule creation, route assignment, CAPA management, incident reporting, and EHS compliance reporting.
+Business Value: replaced paper-based processes with an audit-ready, legally defensible digital record for every bin service.
+Scale: multi-tenant SaaS deployed across large industrial and infrastructure sites; Phase 1 architected to scale internationally.
+Technology Exposure: GPS geolocation validation, QR code scanning, photo evidence capture, cryptographic hash chaining for record integrity.

E2P Event Comms App

5tab interface

Event Management SaaS

E2P Motorsports — Event Communication Mobile App

Defined requirements for a mobile event communication platform (iOS & Android) to replace informal channels across Racing, Training, and corporate driving events for E2P Group.

Role-based access5-tab interfaceData governance

Context

EmployerTech Exactly

DomainEvent SaaS

PlatformiOS & Android

RoleBA / Product Owner

Deliverables

BRD / FSDUser StoriesUMLWireframes

Project breakdown
+Business Problem: E2P Group relied on WhatsApp and email for event communication, with no structured role-based access or lifecycle management.
+Solution: defined requirements for a mobile event communication platform (iOS & Android) to replace informal channels across Racing, Training, and corporate driving events.
+My Role: specified the interface structure, event lifecycle states, and role-based access controls.
+Discovery: mapped requirements across event types with differing access needs: public, approval-gated, and invite-only.
+Business Value: replaced fragmented communication tools with a single structured platform, improving event coordination and admin control.
+Scale: five-tab event interface; full lifecycle from Draft through Completed or Cancelled.
+Technology Exposure: role-based access control, admin-controlled onboarding, iOS & Android.

I make sure teams build the right thing.

Outcomes, not opinions.

The project universe.

The system behind the work.

Where I've built.

Grounded in continuous learning.

MBA — Business Analysis

B.Sc.

Business Analysis

Data Analytics Professional Certificate

Power BI Data Analytics 2.0

SQL Beginner to Advanced

Agile Requirements

Excel Beginner to Advanced

Let's build the right thing.

BBPS-Integrated Bill Payment & Fintech Platform

AI-Powered Mental Health Support App

Galway Safe App — Passive Mobile Safety App

Digital Waste-Management Platform

E2P Motorsports — Event Communication Mobile App